SERVICESUTEC knows you need reliability
in service and support
As a leader in providing innovative, reliable products and solutions to the world’s most important media companies, UTEC knows that there are times you need that same reliability in service and support. UTEC personnel with a history of broadcast innovation and expertise are ready to help you with both day-to-day requests and unexpected issues.
Technical Support
UTEC technical support gives you access to more than simply a vast selection of great products. Our Professional Services team brings a ground-up understanding of our customers’ operations that enables you to achieve today’s business goals and ready your organization for tomorrow’s opportunities.
Project Consulting
UTEC Professional Services allows your organization to leverage our technology leadership, project management, and broadcast and media expertise to build and grow your business. Whether you are upgrading or expanding your current plant, designing a disaster recovery solution, building a new facility, or re-engineering your workflows, our consultants that can help you plan and deliver successful projects. Contact us for more detail on how we can help shape your business for the future.
Interoperability Services
Understanding how your existing products will operate with new products is one of the key components to ensuring your systems’ effectiveness. At UTEC, we recognize this is critical to installation success, so our test centers provide real-life laboratories for interoperability testing.
Whether your product came from UTEC or from another third-party provider, we can test and evaluate the interoperability of products before you’ve designed the complete system. UTEC Interoperability Service can give you the peace of mind that your solution will work as designed. For more information contact us.
Technical Support
UTEC performs services ranging from simple troubleshooting and component replacement to complete overhauls and refurbishments of all types of equipment. Staffed by expert engineers and technicians, our process includes testing your equipment using original factory test procedures.
To start the repair process, please contact your Sales Manager for a Return Merchandise Authorization so we know it is coming.
UTEC also offers a rental program, which enables you to stay on the air while your equipment is being repaired. We have modules available for rent to support the vast majority of UTEC built equipment in service. For a complete list of rental equipment please contact our Sales Manager.
